Return and Refund Policy

Return & Refund Policy – Brothers Electronics

At Brothers Electronics, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.

🔄 Returns Eligibility

• Returns are accepted within 7 days of delivery.

• The product must be unused, unwashed, and in its original packaging with all accessories included.

• Proof of purchase (order receipt or invoice) is required.

❌ Non-Returnable Items

The following items are not eligible for return or refund:

• Used or damaged products due to customer misuse

• Items without original packaging or missing accessories

• Products damaged after delivery

• Clearance or sale items (if mentioned at time of purchase)

🔍 Damaged or Incorrect Products

• If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.

• Share clear photos or videos as evidence.

• After verification, we will offer a replacement or full refund.

💰 Refund Process

• Once your return is approved and received, the refund will be processed within 5–7 business days.

• Refunds will be issued via the original payment method or bank transfer (as applicable).

• Shipping charges are non-refundable unless the return is due to our mistake.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is damaged or incorrect.

• We recommend using a reliable courier service with tracking.

🔁 Exchange Policy

• Exchanges are subject to product availability.

• If the requested item is unavailable, a refund will be issued instead.

🚫 Order Cancellation

• Orders can be cancelled before shipment only.

• Once an order has been dispatched, cancellation is not allowed.

📞 Contact Us

For return or refund requests, please contact us with your order details:

Brothers Electronics
📞 Phone: 0304-0197096
📧 Email: brotherselectronics1997@gmail.com